Having your mobile phone repaired, means another person will be in charge of your phone for a while and this could be for a day or more depending on the issue.
This could cause a bit of a scare in you, especially if your mobile gadgets has been compromised before and you got to be a victim of a scam.
You should worry less, as we have put together a list of important safety steps to take before you give a phone engineer your mobile gadget for repair.
Check them out below:
Remove your personal data from the phone
This should not be ignored as your personal data is of high importance to you.
Your privacy matters, and as much as possible you must ensure no one else but you have access to your personal information. You’re only increasing the potential for abuse when you leave your personal data unguarded and accessible to anyone. The technicians at repair shops are no exception.
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Your data has no bearing on their job to restore your broken smartphone back to a good, working condition. But on the other hand, desperate or immoral technicians can sell or misuse your information if you give them the incentive.
You don’t want to have your privacy violated, and your images and videos which are stored in your phone, seen by anyone without your consent.
So, before handing in your smartphone to a repair shop, remove all traces of personal data. Remove your Apple ID or Google account from the device, whichever is applicable. Remove the SIM and microSD cards. Enable encryption and then perform a thorough factory reset.
Back up your personal data
One more thing to do before you hand over your smartphone to a repair shop is to create a backup for all your smartphone data. The repair process varies on the type of damage or issue inflicted on your smartphone.
If the repair shop deems it necessary as part of its troubleshooting, your phone may be reset to factory settings, wiping all existing data on the phone as a result.
But by having a backup you don’t have to worry about data loss. Once the repair is done and you get your smartphone back, you can restore your data from your created backup.
Remove passwords and security features
Do this after you are sure of safety and certain that none of your personal data can be compromised.
Enabling passwords and other security features are great for protecting your data. But in the case of repair, security features are hindrances.
The technician may need to get past the lock screen to perform tests and confirm if the issues are gone. All your passwords should be removed from the smartphone before it’s surrendered for repair.
Do not share your passwords with technicians, especially the passwords you repeatedly use for multiple online services. In Android phones, see if Google Factory Reset Protection is disabled. iPhones should have their “Find My iPhone” and Activation Lock features turned off.
Furthermore, remove accessories and personal effects, unpair all Bluetooth accessories such as smartwatches and headsets. Remove and keep all accessories such as the phone case and covers, stickers, camera lens attachments, and screen protectors.
If you need to turn in the phone charger or cable adapter, ask for acknowledgment of receipt so you’re entitled to a refund in case they’re not returned.
Check if the repair shop employs technicians with relevant training and regularly receives good customer feedback.
You must definitely be certain that your phone gets into good hands. This is wear your researching skill comes in, handy. Get to know about the company or technician you are giving your gadget for repair.
Inquire about warranty options Technicians may claim to have fixed the issues and return your device, only for you to experience them again or new problems to arise after a short while.
To avoid additional expenses on repeat repairs, check the repair policy of the repair shop or service center before availing of their services. See if they will honor repeat repairs for free or at reduced costs.
Take note of the smartphone specs and identification numbers
Before you finally hand over your phone for repair, you should take note of the unique identifiers of your smartphone. These include the International Mobile Equipment Identity (IMEI) number and serial number.
These identifiers will allow you to determine if, after repair, you are getting back the same phone that you handed over, instead of another unit with the same brand and model. Generally, you can get your smartphone IMEI by entering *#06# on the dial pad.
You should also take note of your smartphone specs and components before and after repairs. If you’re not careful, shady repair shops may swap some of your smartphone’s internal components for inferior ones.
For instance, your smartphone may be returned to you with the battery replaced with a third-party equivalent that has a lower capacity.